Family Hub

Parent Portal

Stay connected with your child’s day through our Parent Portal! You can see updates, photos, and news from the nursery, as well as keep track of important events and milestones.

Parent Portal

Family Advise & Support

Explore trusted links and resources offering guidance, tips, and information to support you and your family’s wellbeing.

Family Advise & Support

Fees & Funding

Find all the information you need about our fees, payment options, and available funding. We aim to make childcare accessible and straightforward, so you can plan with confidence.

Fees & Funding

Frequently Asked Questions

Find answers to common questions about our nursery, from daily routines to admissions, learning, and more. We’re here to make everything clear and easy for parents. Please see below for the list of out Frequently asked questions.

Our Vision

We believe in creating a safe, nurturing, and inspiring environment where every child can thrive. Kindness, curiosity, and respect guide everything we do, helping children grow with confidence and joy.

Our Vision

Opening Hours

The Nursery is open every weekday from 07:30 to 18:00

Ofsted Report - 2025

Click below to see our latest Ofsted 2025 report.

Ofsted Report

Reporting Absence

You can report any absence in the ParentPortal App or by filling in the form on the button below.

Absence Form

Our Frequently Asked Questions

When is the nursery open?
  • We are open Monday to Friday, 7:30am – 6:00pm
  • We are closed on weekends, bank holidays, and between Christmas and New Year
  • Session options:
    • 7:30am – 8:00am Early Breakfast session (additional charge, bookable 24 hours in advance)       
    • 8:00am – 6:00pm Full Day Session
  • Nursery fees are reviewed annually, and a full fee and funding guide is available on our website and provided during enquiries

  • General enquiries: [email protected]

  • Urgent queries or to check how your child is doing: Call 01453 811008

  • Billing and account queries: [email protected]

  • Please do not message staff directly via Parentzone — messages do not reach staff through the app

  • You’ll receive a Parentzone guide before your child starts, explaining how to share home experiences with us

  • If you’d like to speak with a member of staff:

    • Chat with us at drop-off/pick-up, or

    • Call or email to arrange a meeting

  • A named bag with at least one full change of clothes

  • Weather-appropriate items, such as:

    • Wellies, coats, hats and gloves (colder months)

    • Sun hat and sun cream (summer)

  • Nappies, wipes and nappy cream (if needed)

  • Comforter if your child uses one

  • Formula milk and bottles for babies (if applicable)

  • Our curriculum follows the Early Years Foundation Stage (EYFS)

  • Children learn through play, exploration, communication, and hands-on experiences

  • Activities support:

    • Language and communication

    • Physical development

    • Social and emotional confidence

  • Staff observe, plan, and tailor learning to your child’s interests and developmental needs

  • Daily updates and observations are shared through the Parentzone app

  • Staff share key information at drop-off and collection

  • Termly reviews track progress and set next steps for learning

  • Parents can request a meeting at any time if additional support or discussion is needed

  • Every child is assigned a Key Person for consistency, emotional security, and individual attention

  • All staff are qualified, experienced, and DBS checked

  • We follow statutory EYFS staffing ratios for high-quality care and supervision

  • No — you do not need to re-apply

  • Room moves are planned when your child is developmentally ready

  • Parents are always informed and involved throughout the transition process

  • Information is shared via Parentzone and email

  • Notices may also be displayed within the nursery

  • Children must stay at home if they are unwell or contagious

  • We follow Public Health guidance for exclusion periods

  • If your child becomes ill during the day, we will contact you to collect them promptly

  • Yes — we are an inclusive nursery and follow the SEND Code of Practice

  • Our SENDCo works closely with families and external professionals

  • Personalised support plans are used where necessary to help children thrive

  • Yes — we accept:

    • Tax-Free Childcare

    • Early Entitlement Funding (universal and extended hours, where eligible)

  • Detailed funding information is included in our fee schedule

  • Each room has a calm, dedicated sleep space

  • We provide clean bedding, washed regularly

  • Sleep routines follow your child’s normal pattern and are observed by staff

  • Children access outdoor play every day as part of our curriculum

  • Outdoor spaces are designed for movement, exploration, and nature-based learning

  • We go outside in most weather — please ensure your child has suitable clothing

A PDF version can be dowloaded via the button below -

Our FAQs